The purpose of this protocol and procedure is to provide an avenue for residents to deal directly with the track and to establish a process for track personnel to deal with complaints.

PROTOCOL

1. This protocol applies to complaints regarding noise generated at the track during times of scheduled events and daily racing activities.
   
   
2. Any person may complain directly to the track when event and activity noise is deemed to be an issue for the person.
   
3. Any person may call the track office at 905-772-0303 to have their complaint registered with track personnel. Alternatively email the track at info@torontomotorsportpark.com 
   
   
4. If the telephone is not answered, then leave a message on the answering machine.  For faster access press the # sign during the recorded message.
   
   
5. Provide or record your name and home address, telephone number (day or evening or both), and a brief statement of the nature of the complaint including the noise source, the time when observed, the duration and the frequency of the noise.

PROCEDURE

1. Staff will log the complaint in a register.
   
   
2. Toronto Motorsport staff will contact the person with the complaint to obtain further information and/or to respond to the complaint.
   
   
3. During an event or activity staff will be responsible for dealing with complaints as quickly as possible.
   
   
4. If the source of the noise complaint is music from loudspeaker, then staff will determine whether the speaker volumes should be immediately reduced and will take the appropriate action
   
   
5. Following the complaint and the response staff will determine whether the sound limiter and speaker zoning are functioning correctly.
   
6. If the source of the noise is other that music from the loudspeakers, then staff will determine whether the noise source can be mitigated and will take the appropriate action.
   
   
7. Track personnel will record the complaint to be reviewed by Toronto Motorsports as part of the continuous monitoring of track events and activities.
   
   
8. Anyone who registered a complaint will be notified by the track either in person, by telephone or by mail regarding the tracks response and any actions taken to mitigate the noise.